Hope your Thanksgiving was both enjoyable and restful.
We have been very busy with our new GE Washing Machine, which you made happen after Hurricane Sandy with diligence and perseverance.
It's no wonder that the Lifton household has come to depend on Albano all these many years for virtually every appliance we have purchased since first coming to Bedford six years ago.
Phil DeRoberts has been our go to guy for service par excellence since our first house in 1976. May your Christmas season be merry and bright!
- Ron & Susan
The delivery guys did a fantastic job! They were prompt, professional, knew about everything you and I talked about them doing, cleaned up after themselves, didn't make a mark anywhere and went out of their way to do a great job! Please shar my sincere gratitude with them and their supervisor.
It is a too rare occasion that one truly enjoys selecting a product, purchasing the product and then using the product, as much as we did in choosing a range from Albano Appliances.
The patience of each of your sales people, and yourself, in helping us decide which stove to purchase was very important. It made the final satisfaction, of turning that knob on for the first time in our home, a great finish to the experience. I have to say, we tried out each of the brands and researched for questions to ask you and your staff, and were always greeted with quality answers and further information, when it seemed relevant. Being treated to an excellent meal, prepared by Chef Jehan, in your showroom, provided an opportunity to test drive the stove and anticipate similar results in our home.
Once the purchase was finally made, we felt even better about the choice because the options had been made so clear. When you feel better after parting with funds, than before, you know the seller is doing things right.
Delivery went well with a very competent and careful crew (425 LBS is not easily placed in a cabinet with 1/8" clearance). One cosmetic issue was quickly set at ease and taken care of rapidly by your company.
Again, thanks to you and your very capable staff in completing our home's kitchen. Now, it's off to cook something!
- Patricia & Joel
Last summer you helped Josh and me choose appliances for our kitchen renovation. You spent a lot of time with us and really got us educated on what was available, what options were important, and how to choose wisely. You also intervened for us when we had a delivery problem with the refrigerator.
We've now been living with our choices for several months and I wanted to let you know how much we're enjoying each of them. Thanks so much for all of the effort you put in with us.
Bill was also terrific when he came out to resolve our delivery problem issues. (He also gave me a crash course in how to use each appliance which was great.)
Thanks so much - the personal service was much appreciated, especially on such a large purchase as this was.
Dear Mr. Albano,
I want to express my thanks to you and the people who work at Albano's for helping me with my recent order of new kitchen appliances. Choosing appliances in your store was far more pleasant, informative and productive than other experiences I have had. Both Doug and Jehan are extremely knowledgeable and better able to answer questions than virtually any other sales people I have ever met.
The order was not without issues and delays. Unfortunately, mistakes were made and, after a very long wait, some wrong size appliances were delivered. However, the care and responsiveness I received from Bill and his crew were unlike anything I have experienced in many years of home renovations. Bill and Ted were so careful and helpful, and they made a difficult situation much easier to manage. They were unfailingly polite, professional and did a wonderful job installing the seven appliances. They made sure that the job was done well and with great care. Bill, in particular, is an absolute prince and is clearly an experienced professional. He deserves some serious kudos, as he is an extremely valuable asset to your company.
I truly appreciate the lengths to which you and your company went in order to make this right. That degree of follow through has certainly not been my experience with several other appliance stores. As a real estate agent, I am often asked to recommend companies for home renovations. I often do so at great personal risk, hoping that the end result will not be below expectations. I have already shared my very positive Albano's experience with my Sotheby's colleagues. And I will certainly recommend with confidence that my clients use Albano's.
To the wonderful team at Albano Appliance:
I just wanted to say thank you for the successful installation of a washer and dryer at my home February 14, 2008. Bill and his men did an excellent job of fitting the machines into a tight spot. In addition, they overcame some obstacles in plumbing with expertise! From the process of arranging the measurement with Bill to purchasing the appliances from Doug to their installation by Bill's team, Albano Appliance was a professional and efficient company to deal with.
I would recommend Albano Appliance to anyone. Thank you for continuing to provide quality products with excellent service on a local level.
Dear Mr. Albano,
I wanted to bring to your attention the superior service provided by two of your employees, Mike on the sales floor, and Jose in the repair shop. I had had the proverbial run-around in mid-July from GE regarding my GE Monogram refrigerator and was at the end of my rope. GE was swearing that they could not get the required part for this leaking fridge until August 15, at which point we were going to be away on vacation. (They told me simply to "turn off the fridge" to stop the leak!) Thanks to some prompt action on the part of Mike and Jose last week, the evaporator cover arrived miraculously overnight, and GE had everything repaired, at no cost, by this past Tuesday, August 1.
It's service like this that keeps customers like us coming back to your store.
I would like to thank you for your generous gift of a clothes dryer to friend of ours, a family in need. The family is most grateful to you. The mother and her children couldn't believe that there are still people who are willing to reach out and help strangers in their time of need.
This family will always remember your generous gift and the spirit in which it was given. My wife and I thank you with all our heart.
- Bernie & Marge
To the Management of Albano Appliance and Service,
This letter is to thank all of the people at your store that was instrumental in helping us change our refrigerator which had a factory defect and required replacing.
Your salesperson Mike was especially helpful in finding the proper way in which to have the product evaluated by a company representative and changed with little inconvenience to our home as possible.
Your Service people were extremely conscious of our new home and interior moving the old unit our and the new unit in with a professional manner which is to be commended. The head of the team went out of his way to get up early on a Saturday morning drive all the way to Southington, CT to pick up the replacement unit and deliver it along with Mike and others to our home before the Thanksgiving holiday which was the following Thursday.
I along with my family would like to thank you for your dedication, and will inform everyone I know of the service your company has given to us as customers.
I just wanted to thank you for all of the advice and guidance that you provided to my wife and I as we selected appliances for our kitchen renovation. You very patiently explained the pros and cons of the various makes and models available and your in-depth knowledge was invaluable. We particularly appreciated your practical approach, really taking the time to find our what our needs were so that you could suggest the right products. We shopped at other appliance stores but found that none could match the level of service that you provided.
Once the order was placed, you helped us through the complicated task of matching cabinetry, plumbing and ducting to the appliances. You were always responsive to our requests for specifications and you were willing to go to great lengths to be sure everything went smoothly.
You helped make a time consuming and difficult process much easier for us and we will heartily recommend your store to our friends considering appliance purchases.
- Don and Mary Jo
This letter is written at 10 pm on the night Michael came to repair our Speed Queen washing machine. He is a gracious gentleman. Albano knows what "service" means and I appreciate it.
This is a long overdue, but heartfelt Thank You for the knob you sent for our Viking Range!
We enjoyed the wonderful dinner with our office at your showroom. We have always enjoyed working with all of you at Albano and we look forward to many years of continued business with you.
Dear Mike & Fred,
Thank you for taking the time to demonstrate what "the Diva" can do you cooked us such a wonderful dinner!
We've always been so impressed with your service and genuine honesty at Albano.
Again we thank you for your time and patience. We will be choosing the perfect "Diva" for our home in the next couple of days
We shopped around before we bought all the appliances from you guys, and chose Albano, not only based upon price, but also reputation.
We now know that your reputation for superior service and customer care is well-deserved.
- Bernie/Laura K